Customer Service

The Rocker Shop carries officially-licensed Hardrockers apparel and gifts. Choose the method of ordering that best suits your needs! We will notify you if we are out of stock on an item you order. Please supply us with a daytime phone number and email address (if you check it frequently) so that we may contact you if necessary. Most in-stock items will ship on the next business day after receipt of your paid order placed using one of the following methods:

For additional information please review these sections:

Ordering Online

Submit your order securely to the Rocker Shop via this web site. Visit us again after you have placed your order to easily track your shipment and view order history.

The Rocker Shop offers FREE In-Store Pick-Up and FREE Residence Life Mailbox delivery. These shipping options are available at check out. Orders with FREE in-store pick up will be available at the Rocker Shop campus store. Present your student ID or order confirmation email at time of pick up. Please allow 1-2 business days to process your order.

back to top

Ordering By Phone

Call us at 605-394-2374. Our friendly staff will assist you in placing your order over the phone. Use our site as your own personal catalog! Note the items that you're interested in and then give us a call. Please have your credit card handy, or if you prefer, we can take your order and hold it for you to send in your personal check.

back to top

Ordering By Mail

We're happy to take your personal check or credit card order via US mail. We'll mail or fax you an order form. Please make checks payable to "Mines Bookstore" and mail to 501 East Saint Joseph Street; Rapid City, SD 57701-3995.

back to top

Shipping Policies

The Rocker Shop is proud to offer you the most competitive shipping rates. All of our shipments are professionally packed to ensure the safety of your items in route. Orders placed after store hours will be processed the next business day. Shipping does not occur on University holidays. Orders placed during these holidays will be processed the next business day.

International shipping is available and fees vary by destination and customs. Contact the Rocker Shop for further details.

On average, your order will be received in 7 - 10 working days. During August or December, delivery time may take longer.

back to top


Textbook/Course Material Return Policy (Subject to change. See store for details.)

Full refund for time period indicated on receipt. In most cases, there is a full refund for 3 days or end of drop/add period, whichever comes first. Full refund for dropped classes through the university drop/add period. Proof of drop is required after 3 day period.

NEW TEXTBOOKS REFUND--Book must in in same condition as purchased or rented. All components and/or shrink wrapping must be intact. Passcodes or web keys must be uncompromised. Restocking fee may apply in certain situations. Refund deadline indicated on receipt applies.

USED TEXTBOOKS REFUND--Book must in in same condition as purchased or rented. All components and/or shrink wrapping must be intact. Passcodes or webkeys must be uncompromised. Restocking fee may apply in certain situations. Refund deadline indicated on receipt applies. Inspect your book thoroughly prior to the end of your refund period. If you have a defective text, we will try to replace it with a copy as quickly as possible. If a used copy cannot be provided in exchange for a defective used copy, you may purchase a new text paying only the difference in price. Refund cannot be given for a passcode or web key that has been compromised.

RENTAL TEXTBOOKS--See sticker on your rented textbook or the back of your original receipt for details. Date to return rental is located on the top of your original receipt. Late fees and replacement costs may be assessed if not returned by due date.

E-BOOKS/ELECTRONIC PASS CODES--Refunds cannot be given if a pass code/access code/web key has been compromised.

VITAL SOURCE DIGITAL TEXTBOOKS--Please visit for details regarding refunds and exchanges through Vital Source.

If you have questions concerning the textbook return policy, please speak with a member of the Rocker Shop staff.

General Merchandise Return Policy

Merchandise may be returned for a full refund within 60 days of purchase with receipt. Merchandise must be in new condition.

back to top

Privacy Policy

Like many websites, we gather information about how visitors use our website. In general, you can visit many of our web pages without telling us who you are or revealing any personal information about yourself. We may track your browser and system information for trends and statistics and to ensure our site is meeting your technical needs, but you will remain anonymous unless you tell us who you are.

The information you provide to us for ordering purposes will never be used for any other reason. We do not sell or rent your information to any outside parties.

On rare occasions, we may disclose specific information upon governmental request, in response to a court order, when required by law, to enforce our website policies, or to protect our or others' rights, property, or safety. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.

We use a variety of security measures, including sophisticated encryption and authentication tools to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All credit card information you supply is transmitted via Secure Socket Layer (SSL) technology. Regardless of these efforts, no data transmission over the Internet can be guaranteed to be 100% secure.

A cookie is a small removable data file that is stored by your web browser on your computer. Cookies allow you to place an order on our website and allow us to enhance and personalize your online surfing and shopping experience.

You can choose to have your computer warn you each time a cookie is being sent or you can choose to turn off all cookies. You do this through your browser (like Google Chrome or Apple Safari) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookie settings. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly.

This web site is intended to provide information about the Rocker Shop bookstore. While we encourage you to share reviews related to the Rocker Shop bookstore, SD Mines academics and social activities, we will review all content and comments and remove any that contain threats, obscenity, libel/defamation, duplicate posts, illegal suggestions, advertisements/SPAM/solicitation, or are not in the SD Mines spirit of promoting a healthy and stable collegial atmosphere. The Rocker Shop encourages an open and honest product review and rating system for discussion. We are of the firm belief you can be interesting without being hostile.

We may change our privacy policy from time to time. We encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy.

back to top

Contact Support

Contact us anytime with questions or concerns via email at: You can also contact our customer service department at: 605-394-2374.

Support Contact Form * required fields

Our support staff will respond within 24 hours.

Enter this verification code before submitting your question or comment

Enter the verification code as it is shown in the image above.

back to top