The Rocker Shop carries officially-licensed Hardrockers apparel and gifts. Choose the method of ordering that best suits your needs! We will notify you if we are out of stock on an item you order. Please supply us with a daytime phone number and email address (if you check it frequently) so that we may contact you if necessary. Most in-stock items will ship on the next business day after receipt of your paid order placed using one of the following methods: Ordering Online, Ordering By Phone, Ordering By Mail.
Ordering Online
Submit your order securely to the Rocker Shop via this web site. Visit us again after
you have placed your order to easily track your shipment and view order
history.
The Rocker Shop offers FREE In-Store Pick-Up and FREE
Residence Life Mailbox delivery. These shipping options are available at check out. Orders
with FREE in-store pick up will be available at the Rocker Shop campus store.
Present your student ID or order confirmation email at time of pick up.
Please allow 1-2 business days to process your order.
Ordering By Phone
Call us at 605-394-2374. Our friendly staff will assist you in placing your order over the phone. Use our site as your own personal catalog! Note the items that you're interested in and then give us a call. Please have your credit card handy, or if you prefer, we can take your order and hold it for you to send in your personal check.
Ordering By Mail
We're happy to take your personal check or credit card order via US mail. We'll mail or fax you an order form. Please make checks payable to "Mines Bookstore" and mail to 501 East Saint Joseph Street; Rapid City, SD 57701-3995.
Shipping Policies
The Rocker Shop is proud to offer you the most competitive shipping rates. All of our shipments are professionally packed to ensure the safety of your items in route.
Orders placed after store hours will be processed the next business day.
Shipping does not occur on University holidays. Orders placed during these
holidays will be processed the next business day.
International shipping is available and fees vary by destination and
customs. Contact the Rocker Shop for further details.
On average, your order will be received in 7 - 10 working days. During August or December, delivery time may take longer.
Returns
Textbook/Course Material Return Policy (Subject to change. See store for details.)
Full refund for time period indicated on receipt. In most cases, there is a full refund for 3 days or end of drop/add period, whichever comes first. Full refund for dropped classes through the university drop/add period. Proof of drop is required after 3 day period.
NEW TEXTBOOKS REFUND--Book must in in same condition as purchased or rented. All components and/or shrink wrapping must be intact. Passcodes or web keys must be uncompromised. Restocking fee may apply in certain situations. Refund deadline indicated on receipt applies.
USED TEXTBOOKS REFUND--Book must in in same condition as purchased or rented. All components and/or shrink wrapping must be intact. Passcodes or webkeys must be uncompromised. Restocking fee may apply in certain situations. Refund deadline indicated on receipt applies. Inspect your book thoroughly prior to the end of your refund period. If you have a defective text, we will try to replace it with a copy as quickly as possible. If a used copy cannot be provided in exchange for a defective used copy, you may purchase a new text paying only the difference in price. Refund cannot be given for a passcode or web key that has been compromised.
RENTAL TEXTBOOKS--See sticker on your rented textbook or the back of your original receipt for details. Date to return rental is located on the top of your original receipt. Late fees and replacement costs may be assessed if not returned by due date.
E-BOOKS/ELECTRONIC PASS CODES--Refunds cannot be given if a pass code/access code/web key has been compromised.
VITAL SOURCE DIGITAL TEXTBOOKS--Please visit hardrockershopstore.vitalsource.com for details regarding refunds and exchanges through
Vital Source.
If you have questions concerning the textbook return policy, please speak with a member of the Rocker Shop staff.
General Merchandise Return Policy
Merchandise may be returned for a full refund within 60 days of purchase with receipt. Merchandise must be in new condition.
