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Customer Service


Returns

Textbook/Course Material Return Policy

(Subject to change. See store for details)

Full refund for time period indicated on receipt. In most cases, there is a full refund for 3 days or end of drop/add period, whichever comes first. Full refund for dropped classes through the university drop/add period. Proof of drop is required after 3 day period.

New Textbooks Refund--Book must in in same condition as purchased or rented. All components and/or shrink wrapping must be intact. Passcodes or web keys must be uncompromised. Restocking fee may apply in certain situations. Refund deadline indicated on receipt applies.

Used Textbooks Refund--Book must in in same condition as purchased or rented. All components and/or shrink wrapping must be intact. Passcodes or webkeys must be uncompromised. Restocking fee may apply in certain situations. Refund deadline indicated on receipt applies. Inspect your book thoroughly prior to the end of your refund period. If you have a defective text, we will try to replace it with a copy as quickly as possible. If a used copy cannot be provided in exchange for a defective used copy, you may purchase a new text paying only the difference in price. Refund cannot be given for a passcode or web key that has been compromised.

Rental Textbooks--See sticker on your rented textbook or the back of your original receipt for details. Date to return rental is located on the top of your original receipt. Late fees and replacement costs may be assessed if not returned by due date.

E-Books/Electronic Pass codes--Refunds cannot be given if a pass code/access code/web key has been compromised.

Redshelf E-Books--Please visit hardrockershop.redshelf.com/refunds for details regarding refunds and exchanges through Redshelf.

If you have questions concerning the textbook return policy, please speak with a member of the Rocker Shop staff.

General Merchandise Return Policy

Merchandise may be returned for a full refund within 60 days of purchase with receipt. Merchandise must be in new condition.

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